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FAQ: Frequently asked questions and answers related to the Covid-19 pandemic and hotel stays

Dear guests, friends and neighbors of the Rilano Hotels,

much that was taken for granted is no longer taken for granted. Even planning a hotel night during the Covid-19 pandemic raises many questions, where we would like to address them with our FAQ "Frequently Asked Questions & Answers".

Is it safe to stay in a Rilano hotel?

Absolutely. The wellbeing, health and safety of all our guests is a top priority for our company. Since the beginning of the spread of the coronavirus (COVID-19) we have been following the recommendations of the national and international health authorities (WHO and CDC) and have consistently implemented all measures in the areas of prevention, hygiene and protection.

Can I have breakfast in the hotel?

Yes, anytime. Please note that, you will experience a changed breakfast set-up in the morning. We are testing new forms of presentation and service on a regular basis to ensure you a great breakfast experience in compliance with all hygiene standards at all times.

What exactly are measures to protect my health?

In our hotels, hygiene and cleanliness have always been a top priority. As part of COVID-19, these were again adapted to the recommendations of the health authorities and the Robert Koch Institute. These include: Strict guidelines for the hand hygiene of our team members, especially before eating, preparing food and after using the bathroom. An increased cleaning intensity of our rooms and suites as well as increased hygiene controls. Regular disinfection of exposed surfaces such as door handles, card terminals and elevator buttons with antibacterial liquids. The provision of additional disinfectant dispensers and disposable towels in all public areas and the associated toilets. Wearing protective masks and gloves in direct contact with guests. Compliance with procedures for dealing with sick colleagues.

What is particularly important when cleaning the rooms?

The cleaning intensity has been increased and supplemented by increased hygiene controls. These include: Our housekeeping staff are provided with mouth-nose masks and gloves every day. The disinfection of exposed surfaces such as door handles, TV controls, toilets / flush buttons, taps, hair dryers and other room furnishings takes place daily. The towels are packed directly in protective film after cleaning. The toothbrush tumblers made of glass are replaced by welded plastic toothbrush tumblers for single use. On request, the room cleaning can be completely canceled for the duration of the stay. This is how we ensure that no one enters your room.

How does the check-in / check-out process work?

In selected hotels you can check in and check out using the Hotelbird app. For this, the free app must be installed on your smartphone. Simply download from the Apple Store or Google Play.
For the physical check-in and check-out process, we have equipped all hotels with safety devices to reduce direct contact with guests to a minimum. These include: plexiglass devices at the reception, distance markings on the floor to maintain the safety distance, key cards in a separate box, which are disinfected and cleaned for reuse. Regular disinfection of card terminals with cashless payment.

How do you deal with a COVID-19 case in your hotel?

All hotels were provided with information about COVID-19 and the corresponding instructions. In every hotel there is a COVID-19 specialist who has trained all team members on how to deal with this situation on site and is also the first point of contact for emergencies.