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FAQ: Frequently asked questions and answers related to the Covid-19 pandemic and hotel stays

Dear guests and friends of Rilano,

After the past few months, we can hardly impress our joy that we are now allowed to reopen our hotels for touristic stays again.

We are very relieved and happy at once that we will be able to welcome you in person once more.

In order to make your stay with us as pleasant and as safe as possible, we have continuously adapted our hotels and procedures over the past months to suit the extraordinary circumstances.

Our FAQ "Frequently Asked Questions & Answers":


Is it safe to stay in a Rilano hotel?

Absolutey. The well-being, health and safety of all our guests and employees is a top priority for our company. Since the beginning of the spread of the coronavirus (COVID-19), we have been following the recommendations of the national and international health authorities (WHO and CDC) and have consistently implemented all measures in the areas of prevention, hygiene and protection.

All our employees are regularly tested for the corona virus (at least twice a week). From June 2021 onwards, we will also start our own vaccination program to protect our guests and employees.


Can I have breakfast in the hotel?

Yes, anytime. We are constantly testing new forms of presentation and service to ensure on the one hand a pleasant breakfast experience for you and on the other hand to ensure the highest hygiene standards at all times.  


Where can I get tested?

At all locations, test centers are located in the close proximity to our hotels. They offer free rapid antigen tests as well as PCR tests, both with a certificate. Rapid antigen tests for self-testing are also available for purchase at the reception desk.


What exactly are measures to protect my health?

In our hotels, hygiene and cleanliness have always been a top priority. As part of COVID-19, these were again adapted to the recommendations of the health authorities and the Robert Koch Institute. These include: Regular testing of the employees, strict guidelines for the hand hygiene of our team members, especially before eating, preparing food and after using the bathroom. An increased cleaning intensity of our rooms and suites as well as increased hygiene controls. Regular disinfection of exposed surfaces such as door handles, card terminals and elevator buttons with antibacterial liquids. The provision of additional disinfectant dispensers and disposable towels in all public areas and the associated toilets. Wearing protective masks and gloves in direct contact with guests. Compliance with procedures for dealing with sick colleagues.


What is particularly important when cleaning the rooms?

The cleaning intensity has been increased and supplemented by increased hygiene controls. These include: Our housekeeping staff are provided with FFP2 masks and gloves every day. The disinfection of exposed surfaces such as door handles, TV controls, toilets / flush buttons, taps, hair dryers and other room furnishings takes place daily.  On request, the room cleaning can be completely canceled for the duration of the stay. This is how we ensure that no one enters your room.


How does the check-in / check-out process work?

In selected hotels you can check in and check out via the app Hotelbird. For this, the free app must be installed on your smartphone. Simply download it from the Apple Store or on Google Play.

For the physical check-in and check-out process, we have equipped all hotels with safety devices to reduce direct contact with guests to a minimum. These include: plexiglass devices at the reception, distance markings on the floor to maintain the safety distance, key cards in a separate box, which are disinfected and cleaned for reuse. Regular disinfection of card terminals with cashless payment.


How do you deal with a COVID-19 case in your hotel?

All hotels were provided with information about COVID-19 and the corresponding instructions. In every hotel there is a COVID-19 specialist who has trained all team members on how to deal with this situation on site and is also the first point of contact for emergencies.