Information A-Z

With our A-Z you will find all important information about our hotel. Our Front Office team will be glad to answer all your questions.

General Information

Here you will find all important information about the hotel.


Pets are allowed, we will charge EUR 15,00 per day inclusive a special pet set-up.


Our rooms are available at 3:00 pm.


Please contact the reception (800) for any inquiries.


You can borrow bathrobes and slippers for free on request at the reception (800).


If you need an extra blanket please contact our reception (800).

Borrowed articles    

It would be our pleasure to lend you an iron, iron board or a fan. Please contact the reception.


You can get adapter for sockets and chargers of various manufactures, for free at the reception for a deposit of 5€  

Credit Cards    

We do accept the following credit cards. American Express, Diners Club, MasterCard and Visa. Please be informed, that we do not accept JCB.


We kindly ask you to leave your room on your departure morning until 00:00 a.m. You can leave your luggage in our store room until your departure. If you need a Late Check Out, please contact our reception.

Guest supplies    

We are offering following guest supplies for free:
Dental kit Shaving kit Ladies kit Shower cap Shoe polish Shoe horn Sewing kit

If you need allergic bed linen or some other pillows, please contact our reception (800)

Laundry service    

If you would like having your personal laundry washed, please bring it to the reception until 9:00 a.m. from Monday to Friday. You’ll get it back on the same day after 5:00 p.m. Laundry bags and information concerning the cleaning costs are available in your room and at the reception.


Should you need help with your luggage, please contact the reception. You can certainly put your luggage in our store room.


We offer you various massages around the clock.
For further information contact our reception.


You have the option to park your car in our garage. We will charge EUR 16,00 per day.


The room-keys will be encoded for the exact period of your stay. If you extend your stay please contact the reception to encode your key new.


The rooms are cleaned during the week starting from 8:00 a.m. and on weekend starting from 9:00 a.m. If you wish to sleep longer please place the “Do not disturb” sign outside your door.


At the 4* The Rilano Hotel Munich we provide a safe in the room. At the Rilano 24|7 Hotel Munich we have a central safe at the reception. There you can deposit your valuable articles for free.


For national and international calls you must first dial  "0" followed by the phone number you need.
For calls within the hotel dial 1 followed by the room number (Except the 10th and 11th floor: Please dial a 2 and the room number except the one; for example room 1001= you dial 2001)

Great Britain0044



You can borrow umbrellas at the reception.


Wireless LAN    

Wireless LAN is available free of charge in our hotels.
Please sign in under your name and email address below Rilano Wifi.

Restaurants & Bar

Discover our culinary variety.

Jazz Bar    

Our bar is open from 11:00 a.m. until 1:00 a.m. Enjoy yourself with delicious drinks, tapas, burger and nachos.


For a good start into the day, our breakfast buffet serves you a variety of regional meals like the Bavarian white sausage, blackforest ham, Bavarian Obazda cheese and also international meals like pancakes, baked beans at the Restaurant Vitello. Also we provide a variety of different cereals.
Opening hours are from Monday-Friday from 6:30 a.m. until 10:30 a.m. and on weekend from 6:30 a.m. until 11:00 a.m. Find enclosed our Breakfast Room Service menu. Kindly bring the menu before 3 a.m. to the reception.

Restaurant Vitello    

We serve fresh and regional food in our Grill & Seafood Restaurant Vitello.
Lunch: 12.00 a.m. until 02.00 p.m.
Dinner: 06.00 p.m. until 10.30 p.m.

Our philosophy at the Restaurant Vitello
Our passion in the Restaurant Vitello is Steak & Seafood. We interpret classic dishes new, like the vitello tonnato ', which served as veal tartare with fried tuna and wild herbs. It is very important for us to know the origin of each product. An important factor for a good restaurant, which is self-evident, the quality of products with which we work. If you wish to make a table reservation please dial 9701 and our service team will be glad to assist you.

Room service    

Please see the attached room service menu. We charge EUR 5 Room Service Charge extra.

24|7 Corner    

Next to our reception you will find our 24|7 Corner, where you can buy around the clock various non alcoholic and alcoholic drinks, sweets, chocolate, chips, nuts.

Leisure, Museum & Excursions

Activities in and around Munich

Allianz Arena Stadium    

The stadium “Allianz-Arena” is located only 6 km from here. To get there by underground, you can walk to the underground station “Alte Heide” (500m from the hotel) and with line U6 direction Garching- Forschungszentrum) it takes only 6 minutes to the stadium.

Bike rentals    

We offer you bikes for rent at the rate of EUR 7,50 for 3 hours and EUR 15,00 per day. For further information do not hesitate to contact our reception.


Please call our Rilano Angel (9206) or check for information about the schedule and the location of the nearest cinema.


At the reception desk we will provide you with necessary information concerning the various possibilities (e.g. Neuschwanstein). Our Rilano Angel would be pleased to assist you in organising the trip of your choice, or order tickets to a specific event.


If you want to do something for your fitness you can get access to the PRO HEALTH CLUB in the neighbouring Parkstadt Center (just one minute walking distance). To the rate of EUR 15,00 per day you can use modern fitness equipment (Technogym, Powerplate, Kinesis and courses) and sauna. The opening hours are Mo-Th 7.30am-10pm; Fr 7.30am-9pm; Sa-So 10am-6pm.For further information contact our reception.


You’ll find jogging routes in the English garden – ca. 1,0 km distant from the hotel. Please ask our Rilano Angel for further information and running tracks.

  • BMW World
  • Kunsthalle der Hypo-Kulturstiftung
  • Archaeological State collection Munich
  • State Museum of Egyptian art in Munich
  • Old Pinakothek
  • German Museum

If you are interested in a sightseeing- or city-tour, please contact our Rilano Angel (9206).

Ticket service  

If you need a ticket for an event in Munich our Rilano Angel is at your service (-9206).

Train information    

Transit Information is available at the reception.

Car Rental, Airport & Shuttle Service

How to get to the hotel, city or airport.


30 km (Motorway A9 direction Nürnberg)
Call Center: +49 89 97 00
Flight information: +49 89 97521313


Bus no. 50 to Johanneskirchen, then change to S-Bahn number 8 in direction to airport. Travel Time: about 45 min.

Car Rental

Tel. +49 89 89666216
(We offer special prices for our Hotel guests.)

BMW Frankfurter Ring 
Tel: +49 89 1805252525
Frankfurter Ring 35, München

Tel: +49 89 3575380
Moosacherstraße 45, München

Tel: +49 89 1490940
Ingoldstädterstraße 43, München


We cooperate with the shuttle service Engelmann. Please contact our reception for your reservation (800).


A taxi stand is located in front of the hotel. If there is no available taxi please ask the reception.

Train station    

You can reach the main train station by car or taxi within 20 minutes or with the subway (U6 – changing at the „Marienplatz“ into the S-Bahn).
Train information:  0800 150 70 90

Doctor & Emergency

Important information for emergencies.


Please contact the reception (800). In case of emergency the reception will immediately call the medical emergency service.

Emergency exits  

In case of fire, kindly use the exits marked on the plan hanging behind the door of your room

Emergency numbers    

Reception    800
Direct Police line 110
Fire brigade 112
Medical emergency 19222


In case of fire please pay attention to the following instructions:
keep calm inform the reception (tel. 800) close the doors and windows follow the signs of the fire exits
do not use the elevators in any case!

Fire extinguisher    

You will find them on each floor: one in front of the elevators and next to the staircase.


Please contact the reception (800). The next hospital is called Hospital Munich Schwabing and is located in: Kölner Platz 1 in 80804 Munich(0)-30690

Medical service    

General practitioners:
Dr. Med. Rudolph Christina +49 89 391074 Leopoldstraße 58Doctor    

Please contact the reception (800). In case of emergency the reception will immediately call the medical emergency service.

Service Offer

Our Service for you.


Please contact our Rilano Angel. Our florist will be pleased to deliver the perfect bouquet for a festive occasion.

Fax and copy service

You can use our reception at any time.
Fax: unit EUR 0.35
Copy: piece EUR 0,15

Lost property

Should you forget or lose something in our house, it will be sent to you as far as possible or kept by our housekeeper for 6 months.


In the neighboring Parkstadt Center you will find an ATM, as well as at the subway station "Alte Heide".

Pillow menu
  • Anti-allergy pillows
  • Spelled pillows (can be warmed up)
  • Cherry stone pillows (can be warmed up)
  • Flat pillow
  • Classic pillow (half-down)
  • Cervical pillow
  • Bolster
Sewing service

For minor emergency repairs we offer a sewing service via our "Butterfly" cleaning.

Park City Center

Next to our hotel is the new Parkstadt-Center with various shops, a pharmacy, a hairdresser and the gym "PHC".

Room service

14 hours of food service in the room service. Our room service is available daily from 8:30am to 11:30pm.

Shoe cleaning machine

Located on the ground floor (Rilano 24|7) by the toilets.


A cigarette machine is located on the ground floor.

Daily linen change

On request, we offer a daily linen change.


Various Munich and national newspapers and magazines are offered for sale at the reception.

Additional pillows

On request, you can of course get an additional pillow.